Frequently Asked Questions

To ensure a seamless login experience, be sure you are following these steps:

1. Create an Account - THIS IS A MUST: If you haven’t already, please create an account with us at leveluprn.com/account/register. Be sure that you use the same email used when purchasing your membership, this is a crucial step to gain access to your membership. This only needs to be done once. 
2. Login Process: Moving forward, please log in at learn.leveluprn.com. You will be automatically redirected to leveluprn.com/account/login. Use your leveluprn.com login and password here. Both sites will share the same username and password.
3. Two-Factor Authentication: For added security, a one-time password will be sent to your email. Check your inbox for this email. If you don’t see it, remember to also check your spam folder. Enter the one-time password as prompted.
4. Accessing Courses: Once logged in on learn.leveluprn.com, you can find your courses under ‘my courses’.

If the issue persists, kindly share the details of your access (desktop, tablet or mobile) and the browser you are using. Screenshots or recordings of the issue would be incredibly helpful in assisting us to resolve this quickly.

You can expect your product to arrive within 2-5 days after your order.

Make sure to check your mailbox, as packages are often placed in there (vs. delivered to your doorstep). If it is not there, please contact your USPS office with the tracking number information. USPS has geotracking technology to determine the exact location of the postal agent when your package was delivered.

Level Up RN is not responsible for addresses entered incorrectly. Please check your shipping address before finalizing your order! Packages with invalid addresses are typically returned to us. If you are in a time crunch, you can order another deck with your proper address. If you have time, you can wait until the package gets returned to us, then we can send you an invoice for new shipping costs, and we will ship it back out to you.

Please notify us right away, and send us pictures of the damaged item. We will send you an updated shipment ASAP, and file a claim with the USPS for the damaged shipment.

Please notify your USPS office with your tracking number to see if they can provide you with additional information regarding your shipment. If they are unable to track down your package, we will send you another package out right away.

No, these cards are copyrighted. Therefore, copying the cards is strictly prohibited.

When you make your purchase, you should get a shipping confirmation email with a button link to view your order. From there, you should be able to track it.

Our policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If it is within 30 days of your purchase, and your products are in new* condition, you may submit a return.

We don’t offer return shipping, but you can send them to:

Level Up RN
2101 Las Palmas Dr, Suite B
Carlsbad, CA 92011

Please be sure to protect the cards (we ship everything in 2 bubble wrap mailers, one inside another. Damaged cards due to insufficient packaging will not be refunded. Once we receive the package, we can provide you a refund (minus the original shipping cost).

*Products that were delivered shrink-wrapped must still be shrink-wrapped.

SEE OUR FULL RETURN POLICY

A lot of people have used the cards along with the videos and done very well, without reading the book word for word. However everyone is different! We have a video on the homepage this site that explains how to use the cards. The MedSurg deck has A LOT of cards, Studying with them for an hour or two a day is WAY better than trying to study for MANY hours in just a few days.

The cards should absolutely be helpful for PN students, as well as RN students. Our understanding is that the RN and PN materials are nearly identical, so the information should be applicable.

The cards don't contain ALL the meds in the pharmacology materials, but they do contain most of them. We tried to just include the most important ones, so that people wouldn't be overwhelmed. For example, there are dozens of chemo drugs, but we only included a few that we felt are most important for ATI, NCLEX, and HESI. Another example are the ADHD meds for kids. Our experience is that the standard exams only ask about a couple of them, so that is all we included. Even with leaving out less important meds, there are still a lot!

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This will depend what citation style you are using (APA, Chicago, etc.)

Within your chosen citation style, we suggest that you cite our flashcards the way you would cite a book, but with an organization instead of an author.

Be sure to provide page number citations within your in-text citations to the exact card number(s) where you found the information.

Note: some professors may not be willing to accept sources that are not books or journals.

Example:
Level Up RN. (2021). Psychiatric Mental Health Nursing Flashcards.