Frequently Asked Questions

We use USPS priority mail with tracking for all of our orders, so you can expect your product to arrive within 2-3 days of your order.

Make sure to check your mailbox, as packages are often placed in there (vs. delivered to your doorstep). If it is not there, please contact your USPS office with the tracking number information. USPS has geotracking technology to determine the exact location of the postal agent when your package was delivered.

Level Up RN is not responsible for addresses entered incorrectly. Please check your shipping address before finalizing your order! Packages with invalid addresses are typically returned to us. If you are in a time crunch, you can order another deck with your proper address. If you have time, you can wait until the package gets returned to us, then we can send you an invoice for new shipping costs, and we will ship it back out to you.

Please notify us right away, and send us pictures of the damaged item. We will send you an updated shipment ASAP, and file a claim with the USPS for the damaged shipment.

Please notify your USPS office with your tracking number to see if they can provide you with additional information regarding your shipment. If they are unable to track down your package, we will send you another package out right away.

No, these cards are copyrighted. Therefore, copying the cards is strictly prohibited.

When you make your purchase, you should get a shipping confirmation email with a button link to view your order. From there, you should be able to track it.

New (i.e. still shrink-wrapped) cards can be returned. We don’t offer return shipping, but you can send them to:

Level Up RN
1150 Garden View Rd. #230844
Encinitas, CA 92023

Please be sure to protect the cards (we ship everything in 2 bubble wrap mailers, one inside another. Damaged cards due to insufficient packaging will not be refunded. Once we receive the package, we can provide you a refund (minus the original shipping cost).

A lot of people have used the cards along with the videos and done very well, without reading the book word for word. However everyone is different! We have a video on the homepage this site that explains how to use the cards. The MedSurg deck has A LOT of cards, Studying with them for an hour or two a day is WAY better than trying to study for MANY hours in just a few days.

The cards should absolutely be helpful for PN students, as well as RN students. Our understanding is that the RN and PN materials are nearly identical, so the information should be applicable.

The cards don't contain ALL the meds in the pharmacology materials, but it does contain most of them. We tried to just include the most important ones, so that people wouldn't be overwhelmed. For example, there are dozens of chemo drugs, but we only included a few that I felt are most important for ATI, NCLEX, and HESI. Another example are the ADHD meds for kids. Our experience is that the standard exams only ask about a couple of them, so that is all we included. Even with leaving out less important meds, there are still a lot!